Student Account Representative

The Student Account Representative, as part of the Office of the Bursar’s Illinois campuses within Touro University’s Student Services, oversees billing, collections, and account management for the Hebrew Theological College, Israel Experience Program, and High School, as well as Touro University Illinois programs, and other programs as assigned. The Student Account Representative will ensure accuracy and efficiency in financial transactions, as well as deliver exceptional customer service to students, parents, and staff.

RESPONSIBILITIES UNIVERSITY & HIGH SCHOOL PROGRAMS

Includes but not limited to:

• Counsel students and parents on the various tuition payment options available
• Follow-up to ensure timely payments.
• Review credit and debit reports, as necessary.
• Work closely with the Financial Aid Office to review and clear pending accounts for registration.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and stay current with financial aid regulations.
• Mail out past due notices to students.
• Answer phone and email messages.
• Support Help Desk inquiries.

• Work with the High School administration to ensure all high school parents are compliant with completing applicable forms and making required payments

RESPONSIBILITIES ISRAEL EXPERIENCE PROGRAMS

Includes but not limited to:

• Intake all enrollment paperwork; ensure all necessary documents are correct, updated, and accounted for.
• Coordinate with Israeli Institutions to collect all necessary fees and credit information to update student accounts accurately.
• Charge tuition and fees according to the individual school rates.
• Secure tuition payments and administrative fees.
• Prepare check request forms, as necessary.

• Secure exchange checks where necessary.
• Work on resolving issues with both internal administrative offices, parents, and schools.
• Mail pre-collection letters to students/parents
• Monitor payment plans to ensure they are on track
• Review credit and debit reports as necessary.
• Make necessary adjustments to student accounts
• Prepare and notify the Financial Aid office regarding adjustments needed to student accounts.
• Counsel students and parents on the various tuition payment options available
• Follow up to ensure timely payments.
• Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submit voucher and cc requests for refunds for timely payment.
• Work closely with the Office of Financial Aid and is familiar with financial aid regulations
• Answer phone and email messages.
• Support Help Desk inquiries

Education/ Experience

• Bachelor’s degree required, concentration in accounting, mathematics, finance, or related field preferred.

Knowledge/ Skills/ Abilities

• Proficiency in Microsoft Office Suite and experience in managing complex spreadsheets in Microsoft Excel are required.

• Demonstrated proficiency in communication (written and verbal) required
• Familiarity in online learning platforms, including Banner, Canvas, Blackboard, & Adobe Connect, preferred
• Strong attention to detail required
• Customer service and team-oriented required
• A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
• Overall business acumen, ethical decision-making, and relationship management skills required
• Exceptional analytical, problem-solving, collaboration, and matrix management skills required

Benefits

• Full range of Health Plans
  • Medical Plans (choice of HMO, PPO +)
  • Flexible Spending Accounts (FSA) 
  • Dental Plans (PPO & HMO) and Vision Plan
• Dependent Care and Transit Programs
• Life Insurance, AD&D and Voluntary Supplemental Life Insurance  
• Short-term and Long-term disability programs 
• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
• Employee Assistance Program
• Early-Release Fridays 
• Generous Paid Time Off
  • Vacation, Sick Leave, Personal Leave 
  • Annual Holiday Schedule