IT Director

Direct IT strategy and planning for HTC’s main (Skokie), Chicago, and Fargo Ave. campuses in consultation with Touro University central IT department. Serve as the primary “go-to” professional on HTC campuses for all matters related directly and indirectly to technology. Responsible for providing IT maintenance and support for all of HTC. Accountable for ensuring continuity of IT services for users through technical planning, central IT collaboration, and project coordination. This position includes some evening and infrequent weekend hours, and will have a dotted line to the Deputy CIO for IT Operations and Services for Touro University.

Local expertise:

• Provide IT support to staff, faculty, and students in person and remotely in a friendly, timely manner
• Supervise IT staff with support efforts and project tasks.  Hire staff as needed and/or in the event of departmental growth.
• Troubleshoot hardware, software, and peripheral devices issues; verify functionality of components
• Identify vulnerabilities, the need for upgrades, and opportunities for improvement
• Develop annual IT budget in coordination with supervisor, department heads of HTC schools, and Touro
• Conduct all IT purchasing for HTC needs utilizing the Touro One / Banner purchasing platform
• Set up hardware and install and configure software and drivers
• Set up new user profiles, email accounts, etc., as needed
• Ensure that reported IT issues and helpdesk tickets are resolved in a timely manner, and log records of repairs and helpdesk tickets in Touro HelpDesk platform
• Serve as HTC liaison and manage vendors touching HTC technology directly or indirectly (phone system vendor, PA system, building access control, AV issues, etc.)
• Performs other IT-duties as assigned by supervisor

In collaboration with Touro central IT:

• Maintain Touro-specific applications and anti-virus software to ensure system and network security and consistency.
• Install and manage well-functioning LAN/WAN and other networks and manage components
  (servers, IPs, etc.)
• Schedule and conduct routine network maintenance and upgrades in conjunction with Touro central network team.
• Lead project work of varying complexity and priority, overseeing all phases of projects from conception to completion and ensuring that projects are completed within budget and on time
• Interact with department and management throughout the organization to resolve escalated issues and/or provide recommendations related to business, technical, budgetary concerns
• Conduct daily network backup operations
• Ensure security, functionality, and reliability of data, network access, and backup systems
• Act in alignment with organizational policy and system functionality while meeting user needs
• Assist with the network administration under the guidance of TCUS networking team

REQUIREMENTS:
Education, Preparation, and Training

• Bachelor’s degree (preferred) or above in related field
• 3-5 years’ experience in computer support and maintenance
• Experience supervising other IT support staff preferred

Skills

• Strong organizational skills
• Superior interpersonal skills
• Ability to work independently and prioritize the work load
• Ability to problem solve
• Excellent written and oral communication skills
• Attention to detail
• Able to multi-task in a fast-paced environment

Physical Demands

• Extensive use of computers
• The employee frequently is required to stand; walk; handle small equipment; and ability to access tight spaces.
• Able to lift up to 40-50 lbs.

Computer Skills

• Knowledge of operating systems, networking, hardware and software commonly used in schools and business environments
• Microsoft Office and Office 365
• Demonstrable knowledge, experience and expertise in key technology disciplines used within HTC/TOURO
• Understanding of IT principles and ability to communicate technical concepts effectively to varied audience
• Strong sense of discretion and ability to maintain confidentiality

Salary Range: $80,000-$90,000

Travel

• Regular travel between HTC’s campuses (located within 4 miles of each other)

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Employee Statement:
I have read the above job description and can perform its essential functions owith owithout reasonable accommodation. If the position requires additional skills or qualifications that are beyond my capabilities, or if I have any other questions or concerns, I understand it is my responsibility to speak with my Supervisor.

________________________________________________   

Employee Signature                                                            Date

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu