Student Account Manager

The Student Account Manager, as part of HTC’s Student Services will oversee billing, collections, and account management, ensuring accuracy and efficiency in financial transactions for the high school and college divisions of HTC as well as delivering exceptional customer service to students, parents, and staff. This position works within the finance team at HTC and Touro’s Bursar Office.  The position is also responsible for advising students and parents as to the process of applying for financial aid and scholarships, working closely with the HTC finance team and the Touro Office of Financial Aid.

Includes but not limited to:

• Counsel students and parents on tuition charges, payment plans available and completion of various forms for scholarships and financial aid
• Support students and parents with their accounts and payments
• Manage all student billing
• Ensure accuracy of charges and collect student tuition and fees in a timely fashion
• Follow up on outstanding tuition balances to ensure collections are made
• Make necessary adjustments to student account
• Review credit and debit reports, as necessary
• Work with High School administration to ensure all high school parents are compliant with completing applicable forms and making required payments
• Assist the HTC/Touro Financial Aid college departments in ensuring that students complete their required forms and are compliant with all Title IV requirements.
• Work with Touro counterparts in the Bursar and Financial Aid Offices, as well as the Touro Helpdesk to address issues and resolve them.
• Ensure that all payments are processed properly and accurately deposited in a timely manner.
• Analyze accounts to ensure accuracy. Adjusts accounts as needed.

 Education, Preparation, and Training

• Bachelor’s degree in business, finance or accounting preferred

Skills

• Strong organizational skills
• Ability to work independently and prioritize the workload
• Strong interpersonal skills

• Strong analytical and problem-solving skills
• Able to multi-task well in a fast-paced environment
• Good written, oral, and reading communication skills
• Strong customer service skills
• Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships

Physical Demands

• Extensive Use of Computers
• Extensive time sitting and standing
• Able to lift up to 5 lbs

Computer Skills

• Proficiency in Microsoft Office Suite including especially Excel
• Knowledge of ERP systems (the Banner System and FACTS) preferred

 Travel

• N/A

Hebrew Theological College (“HTC”) is an equal opportunity employer. HTC treats all employees, job applicants, and students without unlawful consideration of race (including but not limited to traits historically associated with race, including but not limited to hair texture and protective hairstyles, such as braids, locks, and twists), ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status  (including but not limited to unfavorable military discharge), citizenship status, order of protection status, association with a person with a disability, arrest record (or criminal history record ordered expunged, sealed, or impounded), conviction record (subject to applicable legal exceptions), bodily autonomy (including but not limited to reproductive health care and gender affirming care), credit history, parental status, source of income, or any other classification protected by applicable federal, state or local laws. HTC interprets these statuses broadly to include not only the status but also perceptions and assumptions made regarding these statuses. HTC will also comply with the Illinois Genetic Information Privacy Act. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and